Returns And Refunds Policy

Returns

You may return all items purchased at DeadlyDog Ltd within 2 weeks of the original delivery.  We will pay the return shipping costs if the product is defective or the return is a result of our error.  If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 25 percent.  No returns will be accepted after 2 weeks.  We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

For questions regarding our return policy please contact us at returns@deadlydog.com.

Returns only apply to any physical products sold, not services or solutions.

Cancellation Policy

DeadlyDog Solutions reserves the right to cancel services at any time.  All fees paid in advance of cancellation will be pro-rated and paid back by DeadlyDog Solutions from the time DeadlyDog Solutions institutes its right of cancellation.  Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space, etc.)

All of DeadlyDog Solutions web hosting plans are backed by a 14-day money back guarantee.  If you are not completely satisfied with our services or support within the first 14 days of our contract, you will be given a full refund of the contract amount excluding setup fees, over usage fees, domain registration fees, or SSL certificate registration fees.  Setup fees are refundable only if the account order is cancelled prior to activation.  For web hosting contracts, the full contract amount less setup, merchant and over usage fees, domain registration fees and SSL certificate registration fees will be refunded if DeadlyDog Solutions is notified within the first 14 days following activation. Refund payment will by made within 90 days of receipt of cancellation request.  Refunds for cancellation of web development work is entirely at the discretion of DeadlyDog Solutions management.  It may not be possible to refund deposits paid for web development if a significant amount of web design is completed before a cancellation request is received.

Should you wish to cancel your account after the 14 day money back period or if you do not wish to take advantage of the money back guarantee, your request must be completed online from your hosting control panel.  You will be billed to the completion of the current billing cycle whether it be monthly, quarterly, or yearly.  DeadlyDog Solutions has up to 30 days to deactivate your account, email addresses, etc., however, should this period carry over into a new billing cycle, you will not be responsible for any new charges accrued.

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